If at that place are things everyone is enthusiastic almost, information technology'due south freebies. From "buy one get one complimentary" deals to gratis music, movies, and fifty-fifty software, nosotros try to grab anything nosotros tin for free. Just turn the aforementioned mindset onto business and suddenly things get a lot more complicated. How practice yous know whether a costless VoIP solution like Google Vox is really "no strings attached"? Should y'all put unconditional trust in the omnipotent Google brand? Why does Google Voice work for some users but not others?

When y'all're struggling with those kinds of questions, it's fourth dimension for a quick grab-up.

Here are the Google Voice pros and cons nosotros'll cover in this article:

  • Basics and privacy
  • Business organisation convenience
  • Features for business development

You'll also larn how MightyCall solutions effectively close the communication gaps left open by Google Voice and let you focus on toll-effective growth.

Google Voice for Business: nuts and privacy

Back when Google caused its VoIP technology in 2009, Skype seemed the apogee of virtual calling innovation – albeit i that still tied united states of america to a computer. When GVoice came forth, people jumped at the idea of a free virtual phone line that worked with their cellphone. The solution seemed so cool that Google Vocalization turned heads even in the small business world.

But times have changed, and our idea of advice has skyrocketed in the by decade.

What can Google Voice do for business in 2021? Let's commencement with the nuts.

✔️ Free number

Simply like 10 years agone, Google Phonation recruits clients with the offering of a free virtual number that may be used for personal or business purposes. This means that similar to other VoIP solutions, all incoming calls to the GVoice number volition be redirected to your mobile phone. You can also choose to route this number to several unlike devices which volition ring simultaneously.

❌ Reliable Caller ID

Look around and you'll run into Google Voice definitely has the Caller ID feature. Now look closer, and y'all'll see information technology sort of has it. Ane of the virtually frequent bug Google Voice users report is trouble with their Caller ID. For ane, calls dialed from your mobile telephone touchpad will use your personal ID. Only calls from the Google Voice app will show up every bit your GVoice number. Google besides shows trouble syncing contacts with its other vocalisation systems like Hangouts, which ways incoming calls from your personal contacts may fail to appear as such and will cause defoliation betwixt business and personal calls. Moreover, sending SMS from the GV number will involve more Caller ID trouble.

❌ Privacy

Google Voice is no exception to other social apps: all your confidential communication data (calls, telephone call logs, messages, voicemail, etc.) is stored on Google servers, side by side with the rest of the info gathered about you by Google. Whether you lot desire to share the privacy of your conversations and messages with Google is for yous to decide, just it turns out your personal data isn't strictly private when it comes to any complimentary social service like Google.

MightyCall solution

Unlike Google Voice – a VoIP solution which is just a tiny part of Google's mega-corporation – MightyCall has been focused exclusively on Virtual Telephony for over 15 years. No wonder nosotros've had a lot of time to think about small and mid-sized business concern needs.

Hither are 3 important things we've learned:

  • Beginning impressions are vital.

For small business organisation, a toll-free or vanity number with a friendly call carte du jour is a huge bound from a simple local number and standard voicemail system. Even if you're just starting out as a part-time business, your customers will capeesh the professional person approach.

  •  Every SMB owner needs work/life residue.

This is only possible when you keep business separate from your personal life. MightyCall never confuses calls or SMS dialed to your MightyCall business number with personal calls/messages directed to your regular mobile telephone.

MightyCall'southward telephone call routing

  • Choosing between cost-effectiveness and reliability is non an option.

You just need both. While this doesn't mean a great service can be free (because of all the hard piece of work that goes into developing a production daily), it does hateful it has no hidden costs and provides exactly what information technology says.

Google Vox for Business: concern convenience

When you get something for costless, information technology makes sense not to expect as well much. But how do you reconcile a basic feature set with modernistic concern demands? In order to retain customers, at this bespeak near gratis products drop their "no strings fastened" policy and offer additional services for additional fees. Google Voice is no exception to the rule.

Here's what you tin get for gratuitous, what you will need to pay for, and what you lot should be prepared to skip if choosing Google Vocalism for business.

✔️ Local area codes (based on availability)

On the upside, Google Phonation allows you to cull a number with a local area code for free. The downside is that you're in for a game of "musical chairs" where most of the good numbers are already taken. What if your concern is in one of the nation's populous cities? Skilful luck finding available area codes on the Google Phonation folio.

❌ Cost-gratis/vanity numbers – Google Voice offers but a express listing of local numbers to cull from. Price-gratis or vanity numbers aren't supported.

✔️ Number porting–Non long ago, Google Vox finally let its users port in their own number. The service, though, is no longer complimentary – porting in a mobile number (the merely kind that's supported) will cost you $20. Another affair is time and hassle– porting isn't a regular feature, so y'all should be prepared to get through quite a flake of trouble to really prepare it upwards.

❌ Extensions/call flows

Call flows and extensions are super useful if your business concern involves more two people. Information technology also gives a professional epitome and saves y'all time on providing info that can be delegated to an automated voice arrangement. Every bit Google Vox isn't really a VoIP provider, setting upward a structured call flow won't be possible.

❌ HD audio quality

As Google Vox doesn't back up top-notch Hard disk drive sound and relies heavily on Wi-fi, the connection may get sloppy depending on your location.

❌ User support

If you think Google Voice is as infallible as Google Search, take 1 expect at the Google Voice Help Forum. By the way, if you notice yourself in the same position as those users, that's also the only official resource you'll have admission to. Aside from googling, of course.

MightyCall solution

MightyCall offers all of the above business features for free on all of its iii plans which support every type of business out there.

In contrast to grab-a-number services like Google Vocalism, MightyCall gives you a professional image with a local, vanity, or price-free number of your choice. You lot may likewise continue using your current business number with our gratis number porting option.

MightyCall'south cost-costless numbers selection

As MightyCall's telephony system is incredibly reliable and is constantly updated by our team of developers, you tin can exist confident of high-quality audio wherever you're calling to and from. And if yous ever need our advice or aid, our back up squad is ever just a telephone call, a chat, or a bulletin abroad.

Finally, our plans are designed for any type/size of business and put yous in accuse: there is no long-term contract, no subconscious fees and no mix-upwardly nigh what yous're paying for.

Google Vox for Business: Business development

Growth is something every business organization, no affair how before long small, has on its radar. One of the well-nigh toll-effective ways to retain loyal customers and bring in new ones is revolutionizing your communication arrangement. To brand sure clients feel a professional approach in everything you lot do, VoIP systems accept come up upwardly with a whole array of impressive customer-centric features.

Allow's expect into some smart features provided (and non) by Google Voice:

✔️ SMS

Google Vocalism uses Wi-fi or mobile data to transport texts and letters at no additional charge (for SMS sent to U.South. and Canadian numbers). This works fine for personal employ, but non for business: replying to texts automatically forwarded to your mobile phone will betray your personal Caller ID.

✔️ Voicemail-to-text

When you have no time to listen to multiple voicemails, scanning through their text version can be a lot easier. Like VoIP providers, Google Phonation offers this option to its users. However, be sure to mind back to any important letters –no voice-to-text arrangement is exactly foolproof and may cause occasional confusion.

✔️ Conferencing calls

Basic conferencing with up to 3 additional people is supported within the Google Vocalization app.

❌ Call menus

When you have a business organization, a well-managed call flow makes all the deviation and saves a not bad deal of fourth dimension. An informative call carte du jour should include custom vox greetings and prompts, business information that's constantly updated, and instant connection to the person clients need to accomplish. As a non-business organisation option, Google Voice has no structured call flow or telephone call menus for your clients.

❌ Business organization contacts storage

While Google Voice has a basic Contacts section, whatsoever business organization contacts you add will be saved to your general Google account. As a result, your phone becomes a confusing hodge-podge of personal and work contacts that will accept try to make sense of. With Google Voice, there's also no way to sync business contacts within teams, resulting in the lack of a shared client base of operations.

❌ Comprehensive dashboard

Communication is a service and needs to be managed from one place. This is the identify that volition store phone call logs, missed calls, phone call recordings (if necessary), voice-to-text transcriptions, and call analytics that can requite y'all tons of useful information. Forwarding this data scrap by bit via Gmail or Hangouts (as Google suggests) isn't exactly an option within a busy workday.

❌ Integrated spider web widgets

Whatever business organization has a webpage or social media presence. Unfortunately, Google Voice does zippo to apply that to your advantage. As a consequence, y'all'll accept to employ additional services (with boosted costs and apps to check) to provide the handy chat and call-dorsum options your clients look to run across.

MightyCall solution

The not bad thing about a professional VoIP solution like MightyCall is that however much your business expands, you lot'll never grow out of its features.

Here are just a few challenges our VoIP system is ready to solve for you:

  • Call up nigh calculation more than staff?

Nosotros've got user extensions, business-hours call routing, call screening, and custom voicemail for you lot and each new colleague!

  • Running short on time?

Our auto-bellboy and custom voice organisation will save you tons.

  • Looking for simple, built-in CRM functionality?

MightyCall'southward innovative Contact Book PLUS is more a identify to shop business contacts. A mini-CRM built right into our VoIP organization, it allows yous to import concern contacts and comment on interactions with clients right in the journal section shared with your team. As a result, information technology's easy to personalize client service and help the whole team stay on rail of individual client inquiries. Best of all, the mini-CRM comes gratuitous of extra charge on all MightyCall plans. Detect information technology both in the user profile and the MightyCall Mobile App for one-touch convenience on the become.

MightyCall's contact volume

  • Need to improve client retention?

A MightyCall programme gives yous powerful call analytics and features such as phone call recording to analyze work with clients

  • Desire to attract different categories of customers?

Nosotros comprehend communication for young and erstwhile, introvert and extrovert clients– from calls, to chats and messaging, to super useful online call-back widgets.

  • Desire to take your business across the street, urban center, country, or milky way?

Nosotros accept all of those communication challenges (except well, the intergalactic one) taken care of. Connect whatever number of devices to your business number and so you never miss a call – wherever you lot are and whichever office the telephone call is directed to.

  • Need single storage for all your call data?

Our comprehensive multi-activity dashboard volition be your favorite identify for overlooking client interaction

MightyCall'southward phone call history

More than good news: with our Mobile App for iOS/Android, you lot'll manage all of the above on the get!

Summary

While it's user-friendly "lite" VoIP software for personal use, using Google Voice for business organization is like putting a foot into the wrong shoe: yous tin can pretend information technology fits, but not for long.

To feel confident with managing a business, relieve time, and forget about extra costs, avert the 'gratuitous stuff' and choose a transparent, cost-constructive VoIP solution based on your business size and needs. You'll be amazed at how this solid approach transforms business concern for both yous and your customers.

Read MightyCall reviews on G2